IT Project Quality Manager & Controller

9/2001 – 6/2014

Bank wide Relationship Manager CRM application enhancements, DWH ad-hoc reporting and CMMI IT Auditor / SharePoint Repository Manager
 Overall project team training responsibility in CMMI implementation (core team about 4 PMs and extended team about 30 members)
 Comprehensive bank wide stakeholder management on IT and business side. Single point of contact and coordination tasks between Business and IT for the Program.
 Comprehensive Business and IT stakeholder management, reporting and communication
 Active support of the requirements analysis, specification and documentation of business product requirements and elaboration of the system design as well, eliciting 280 outstanding requests; implementing 80.
 Performing project initiation, resource forecasting, planning, of the functional, technical and legal requirements for a Relationship Management application bank-wide. Controlling up to 10 consecutive projects with a total yearly budget of 8 MCHF.
 Successfully designed and implemented the ad-hoc Business Reporting process (DWH) observing the need-to-know and data-owners rules and Swiss-data-confidentiality mandate. Later defined as “best practice”; today in production worldwide.
 Obtained the CMMI certification as internal auditor. Audited numerous inter-departmental projects representing the Provider, seeking high efficiency thru ROI maximization and cost minimization.

Qualitätsmanagement / QS / QA (IT), Qualitätsmanagement (allg.)