ICT Management Consultant mit Fokus auf Projekt/Servicemanagement
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- 91466 Gerhardshofen
- Weltweit
- de | en
- 02.03.2020
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
7/2019 – offen
TätigkeitsbeschreibungBusiness Development for a startup in the area of blockchain based data markets
Eingesetzte QualifikationenBusiness Analysis, Business Development, Business Plan, Business to Business
4/2017 – 6/2019
Tätigkeitsbeschreibung
Projektmanager / Business Analyst / Consultant für verschiedene Projekte bei einem ISP:
• Migration eines Dokumentenmanagementsystems für Bauvorhaben auf aktuellste Windows/SQL Serverversionen
• Analyse/Umsetzung der systemischen Änderungen aus einem Optimierungsprojekt über mehrere Geschäftsbereiche
• Definition/Umsetzung zur Implementierung eines „Cockpit“ zur Steuerung der externen Partner
Projektmanagement, Scrum, Prozessdesign und Optimierung, Signavio, Jira, MS Project, MS Visio
Projektmanagement (IT), Scrum, Jira, Prozessoptimierung, Prozessmanagement, Mehrprojektmanagement, Prozessberatung, Requirements Management, Anforderungsspezifikationen
10/2016 – 3/2017
TätigkeitsbeschreibungDevelopment and execution of a business development plan for three different ICT companies (passive infrastructure, mobile applications, sales consulting/coaching)
Eingesetzte QualifikationenBusiness Development, CRM (Customer Relationship Management), Account Management
5/2016 – 9/2016
TätigkeitsbeschreibungImplementation of a Smart Home Consulting/Shop business, defined sourcing strategy utilizing european distributors and asian manufacturers, implemented internet shop based on Magento with interface to Amazon and Ebay, provided integration support for Smart Home equipment – , Sales, Magento
Eingesetzte QualifikationenMagento, Risikomanagement, Account Management
1/2010 – 9/2015
Tätigkeitsbeschreibung
Global Service Manager for ~10 Germany-headquartered MNC accounts with an annual revenue budget of ~ 40 Mio € across 25 countries
Liaising with Telefónica’s own operations, TGS’ centralized teams and global partners to deliver ICT services within committed SLA and budget
Supporting Global Account Managers to generate new business based on mutually defined account plans; won all deals supported in 2012
Owner of customer satisfaction and continuous improvement processes for TGS Germany; global CSI increased from 6,91 in 2012 to 7,41 in 2014
Definition of the Global Service Manager role, tools and processes based on customer requirements and local capabilities with central teams
Definition of initial processes for the first Managed Mobility (10k subs in 14 countries) and Managed WAN (400 sites in 9 countries) customers
Siebel CRM, Salesforce.Com, CRM Beratung (allg.), ITIL, Service Management, Projektmanagement (IT), It-Governance, Projektleitung / Teamleitung (IT), IT Service Management (ITSM), PMO (IT), IT-Support (allg.), Cloud Computing, Iaas, WAN, Data Centers, Workflows, Prozessoptimierung, Management (allg.), Business Process Reengineering (BPR), Prozessmanagement, Projektmanagement - Risikomanagement, Projektmanagement - Vertragsmanagement, Knowledge Management, Projektmanagement - Krisenmanagement, Projektmanagement - Personalentwicklung, Service-Level-Management (SLA), Postsales, Vorverkauf
8/2008 – 1/2010
Tätigkeitsbeschreibung
Managing a team of 12 Local ICT Service Managers for ICT infrastructure services, annual budget ~45M€ with the 60 highest-valued B2B customers
Definition and implementation of cross-functional continuous improvement based on regular customer satisfaction interviews
Definition of interface requirements towards other teams and organizations, alignment of roles and responsibilities
Definition and implementation of Customer Satisfaction Survey, Skill Management/Development and Stakeholder Analysis methodologies
Service Management, Projektmanagement (IT), IT Service Management (ITSM), Hosting, Cloud Computing, LTE (Telekommunikation), WLAN (Wireless Local Area Network), WAN, GSM/GPRS, Management (allg.), Kompetenzmanagement, Stakeholder-Analyse
12/2006 – 7/2008
Tätigkeitsbeschreibung Responsible Service Account Manager for a major German telecom provider (FY2007 results: new contract target of ~70 Mio € slightly exceeded, revenue target of ~50 Mio € exceeded by almost 20%)
Eingesetzte QualifikationenITIL, Projektmanagement (IT), CRM (Customer Relationship Management), Account Management
Ausbildung
Milton Keynes, UK
Über mich
- 15+ years experience in multi-national (US, LATAM; APAC; EMEA) and cross-functional people, team and organization management, including vendor/partner ressources
- Direct management of up to 14, member of the management team for up to 120 people; functional responsibility for virtual teams of more than 100 employees; focus on employee development
- Proven ability to present and communicate across all levels from technical teams to CxO level
- Critical thinker and creative problem solver with the ability to build and lead productive cross-functional teams in demanding, fast-paced environments
Service experience
- 15+ years of experience in designing, implementing and operating complex ICT infrastructure solutions for customers, including training and handover to their own operations teams
- Migration, joint operation and transition of a pre- and postpaid platform for a German Mobile Network operator with ~15 Mio subscribers
- Design, implementation and transition of operational processes for a German Mobile Virtual Network Operator (MVNO) including definition of required skillset for new employees
- Definition of initial operational processes for the first Managed Mobility (10k subs in 14 countries) and Managed WAN (400 sites in 9 countries) customers of Telefonica Global Solutions
- Co-lead of a task-force to re-establish service quality for the largest German customer of mobile services (~70k subscriptions)
Sales experience
- 5+ years of experience as Sales Manager for ICT services with annual revenue of up to 50 M€
- 15+ years of experience as Presales Consultant for complex ICT service solutions, including outsourcing opportunities of up to 2.500 employees
- Demonstrated ability to liaise with customers on all levels to understand their business needs and jointly build business cases and proposals targeted to create additional value for their business
- Utilized several methodologies: Value based sales; Winning Complex Sales/SPIN; Miller-Heimann
Core Competencies
- Cross-functional and cross-cultural management of virtual international teams
- Customer Satisfaction; Customer Relationship Management; Continuous Improvement
- Vendor Management; Partner Management
- Program/Project Management; Service Management; Service Delivery; Managed Services; Outsourcing; Professional Services
- Solution Selling; Solution Value Proposition; Solution Architecture; Presales; Contract Negotiation; SLA definition; business case development
- Process Engineering; Process Improvement; ITIL; eTOM
- Call Center Operation; global Service Management Center Operation; Network Operation; Spare part Management
- Business Management; Business Strategy; Organization Development; Change Management; ICT; IT; Telecommunications; LAN; WAN; MPLS; GSM; LTE; VoIP; SaaS; IP; Wireless; Mobile Communication; Mobile Devices; Machine to Machine (M2M); Unified Communications; Data Center; Cloud Computing; Windows; Linux/Unix; PC; Servers; Database; SQL
Weitere Kenntnisse
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Europäische Union
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