IT Interim Manager/Information Security Manager

12/2015 – 12/2016

Product Definition und Service Delivery einer neuen Entertainment Plattform:
Hardware Logistik, Support Prozesse, Reporting
Requirement Analyse und Priorisierung (ca. 50 Scrum Teams in Isreal, Indien, USA)
Erweiterung der bestehenden Business Intelligence Integration (SAP BO)
Einführung einer Customer Analytics Plattform (Big Data Plattform basierend auf
Hadoop/HBase, pentaho, elastic search, Kibana, Logstach)
Vereinheitlichung der Authentifizierungsplattform für Kunden (gruppenweit)

Business Intelligence (BI), Informationssicherheit, Scrum, Projektleitung / Teamleitung (IT), Agile Methodologie, Cloud Computing, Interim Management, CRM (Customer Relationship Management), Logistik (Allg.)

3/2015 – 6/2015

To allow an iconic online travel company to seperate from a multinational parent company to an agile SME, the Microsoft Exchange infrastructure had to be replaced by Google Apps for Work.

It-Governance, Release-Management, Projektleitung / Teamleitung (IT), IT Service Management (ITSM), Cloud Computing, Requirement Analyse, Interim Management

6/2014 – 8/2015

Successfully directed a large business transformation program across the UK and German offices of an iconic online travel company, completing all business, structural and technical work smoothly and within agreed parameters. This has resulted in substantial annual savings for the company, combined with improved business performance in the German market.

Lead and motivate the team through this change process.

ITIL, Netzwerk-Sicherheit, Projektmanagement (IT), Projektleitung / Teamleitung (IT), Agile Methodologie, Cloud Computing, Requirement Analyse, Change Management, Betriebskontinuitätsmanagement (BKM), Transition Management, Interim Management, Carve-Out, Talentmanagement, Personalführung, Human Capital Management (HCM), Vertragsmanagement

5/2014 – 7/2014

Directed a large technical transformation program to refactor the e-commerce platform of a iconic online travel agency. The key requirements were a modern responsive design (high usability on mobile devices), multilanguage, full PCI compliance and the introduction of a "state of the art" delivery process

Competencies: Scrum, Product Owner, Payment Solution, Mobile Payment, Continuous
Integration

Technology: Jenkins, Atlassian Confluence, Scrum, Maven

ITIL, Pci DSS, Informationssicherheit, Scrum, Release-Management, Projektleitung / Teamleitung (IT), Agile Methodologie, Test Management, Mobile Application Development, Softwareentwicklung (allg.), Cloud Computing

2/2013 – 1/2014

Deliver a closed loop payment and accounting solution for one of the top five ranking global retailers. The project included custom printed gift cards, fraud prevention, customer specific reportings and accounting services.

Competencies: Project Management, Negotiation, Requirement Analysis, Customer Review, Leadership, Motivation

Technology: Gantter, PHP5, MySQL 5, IT-Security, Lucidcharts

Incident-Management, ITIL, Service Management, Pci DSS, BSI-Standards, Informationssicherheit, IDS (Intrusion Detection System), Release-Management, Projektmanagement (IT), Projektleitung / Teamleitung (IT), Agile Methodologie, PHP, Betriebskontinuitätsmanagement (BKM), Transition Management, Interim Management, Prozessmanagement, Talentmanagement, Personalführung, Recruiting

4/2012 – 9/2012

Update the Office infrastructure to new hardware, new OS, new/customized applications. This included a new security concept. The work has been done in close collaboration of an external solution provider

BSI-Standards, Informationssicherheit, Projektmanagement (IT), IT Service Management (ITSM), Change Management, Outsourcing, Recruiting, Vertragsmanagement

5/2005 – 9/2006

Design technical support processes for new product line. Recruit staff, build teams, define, measure and optimize processes. Process and product reviews with product team and senior management. Plan, build, run IT solutions to optimize the process.

Rollout, Prozessoptimierung, Aris Software, Change Management, Management (allg.), Kostenoptimierung, Recruiting, Öffentlichkeitsarbeit

3/2004 – 11/2011

Analyze and optimize a leading mobile network operators internal core processes such as customer complaint process, incident management process, change management process and operational expenditures. Identify, define and evaluate key performance indicators for the corporate balanced score card

IBM Cognos, Business Intelligence (BI), Incident-Management, ITIL, IT Sicherheit (allg.), Informationssicherheit, Projektleitung / Teamleitung (IT), IT Service Management (ITSM), Telekommunikation / Netzwerke (allg.), Aris Software, Prozessoptimierung, Change Management, Management (allg.), Business Analysis

6/2003 – 7/2008

Understand complaint processes, measure, identify improvements, derive IT requirements, plan, build, test, release, measure. Optimize the complaint resolution to increase the efficiency of the team and interfaces to grow from 7m to 17m customers without any increase in headcount

Technologies: Primavera, PeopleSoft, Clarify, MySQL, PHP, ARIS

IBM Cognos, Business Intelligence (BI), It-Governance, Release-Management, Projektmanagement (IT), Test Management, Enterprise Architect (EA), Aris Software, Workflows, Prozessoptimierung, Produktionsoptimierung, Change Management, Krisenmanagement, Betriebskontinuitätsmanagement (BKM), Prozessmanagement, Projektleitung / Teamleitung, Business Analysis, Business Development, Prozessberatung, Kostenoptimierung, Talentmanagement, Personalführung, Six sigma, Vertragsmanagement

5/2000 – 12/2000

Responsible for financials, risk management, design, implementation, testing and roll-out of all IP security infrastructure for the GPRS deployment to bring data services to a mobile network.

Check Point (allg.), Cisco Firewalls, IT Sicherheit (allg.), Release-Management, Projektmanagement (IT), Testen, Telekommunikation / Netzwerke (allg.), GSM/GPRS, Rollout, Management (allg.), Risikomanagement