Senior Salesforce Core Cloud Consultant / Projektleitung CRM / CRM Experte

2/2022 – offen

- Responsible for the gloabl implementation and consulting for sales processes (>1.500 User)
- Product Owner (extern)
- Requirements engineering
- Change Management consulting
- User story creation / steering and implementation with declarative tools 
- Pardot Setup
- Execution of sprint review showcases 
- Review, align and release cross divisional requirements
- First- / Second- Level Support

Anforderungsspezifikationen, Product Owner, Projektmanagement (IT), Salesforce.Com

2/2022 – offen

- responsible for the requirements analysis for all services which are offered from Swiss Red Cross (SRK) to clients
- focus on customer centricity
- involving volunteers into the process via salesforce experience cloud
- interactive collaboration between SRK and external parties like Volunteers or other service providers which are coordinated from SRK
- setup household account model
- execution of demo presentation in prototype environment
- implementation of user stories with declarative tools

Business Analysis, Product Owner, Salesforce.Com, Scrum

10/2021 – 1/2022

- responsible for requirements engineering for sales processes
- international harmonizing of sales processes
- user story creation / validation / implementation
- internal part project manager for sales stream 
- coordination of ressources

Requirements Management, Salesforce.Com, Scrum