ServiceNow & ITSM Consultant

1/2022 – 7/2022

Asset & Configuration Management process design
CMDB Structure & Data Model
ServiceNow ITSM & ITAM Implementation

Asset-Management, IT Service Management (ITSM), ITIL, Servicenow

2/2019 – 9/2021

ServiceNow Architect
ITSM, ITBM, ITAM Implementation & Configuration
Asset & Configuration Management Process Owner
Team Lead

It-Governance, IT Service Management (ITSM), ITIL, Servicenow

2/2018 – 1/2019

ServiceNow Service Request Management implementation
Service Catalog
Catalog item implementation
Request management process Definition
Service Portal design
ServiceNow Consulting

IT Service Management (ITSM), ITIL, Servicenow

4/2015 – 4/2017

Being part of the global IT service management team of Intel's Engineering Computing group working on improving existing IT processes with ServiceNow and implementing new ones based on ITIL and focused on customer satisfaction and operational excellence.

Asset & Configuration Management process owner (for Intel’s data centers worldwide) and ServiceNow implementation 
Asset & CI lifecycle process definition and how to manage assets & CIs properly in order to maintain the CMDB data quality, define KPIs and CMDB reporting. 
Request Fulfillment process owner and catalog item implementation. 
Incident Escalations Manager 
Coordinating datacenter maintenance windows for Munich’s datacenter (downtimes)

IT Service Management (ITSM), ITIL, Servicenow