Senior User and UX Researcher
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- 65197 Wiesbaden
- Europa
- de | en
- 10.02.2025
Kurzvorstellung
Auszug Referenzen (1)
"Frau S. E. hat uns zu unserer vollsten Zufriedenheit tatkräftig unterstützt. Sie besitzt Expertise in diesem Fachgebiet."
3/2019 – 1/2020
Tätigkeitsbeschreibung
Realization of and support in various projects within the conception and evaluation of a digital voice assistant as well as testing different apps, prototypes and ideas.
* designing questionnaires and surveys
* conducting user interviews
* moderating workshops
* user testing
* A/B testing
* creating use cases, user journeys and personas
* analyzing data using SPSS
* writing reports
* presenting results, consulting
Usability Testing, User Experience (UX), Design Thinking
Qualifikationen
Projekt‐ & Berufserfahrung
7/2024 – 9/2024
Tätigkeitsbeschreibung
● Co-developed the concept for Germany’s first Parkinson’s Disease (PD) digital health application (DiGa) within three months
● Led in-depth user research with Parkinson’s patients and experts to uncover gaps between standard and real-world care
● Mapped the PD patient care pathway based on user interviews and desk research, enhancing team and stakeholder understanding and laying the foundation for further research
● Conducted user interviews and usability testing with six patients living with obesity, validating the product and refining its landing page
User Experience (UX)
3/2023 – 6/2024
Tätigkeitsbeschreibung
● Redesigned research operations, democratizing research and enabling teams to complete discovery research in 4 weeks instead of 8 through streamlined processes, templates, and a knowledge library
● Facilitated moderation training for 50 colleagues, teaching interview techniques, best practices, and bias detection
● Advised on 10+ experimentation projects during discovery and MVP phases, leading to stronger evidence-based decision-making in shorter timeframes
● Led UX and user research for a Type-2 diabetes solution from MVP to pilot phase within three months, overcoming team instability and high uncertainty from business stakeholders
Moderationstraining, User Experience (UX)
8/2022 – 3/2023
Tätigkeitsbeschreibung
● Led both qualitative and quantitative UX research for Biogen Digital Health’s neuroscience platform, Neurodiem, creating an insights repository that streamlined knowledge sharing and guided product decisions
● Partnered with a UX designer to implement faster, leaner in-app testing, improving iteration efficiency and reducing time to insights by weeks
● Advocated for the adoption of quantitative research methods, aiming to shift from a predominantly qualitative approach to enable data-driven decision-making
● Mapped the Multiple sclerosis patient care pathway, identifying critical gaps that informed the development of new and improved HCP and patient solutions
User Experience (UX)
8/2020 – 3/2022
Tätigkeitsbeschreibung
● Established user research processes for BiogenLinc, a global self-service platform supporting healthcare professionals (HCPs), and conducted qualitative and quantitative research across up to 10 international markets
● Monitored Google Analytics and Hotjar data to identify usage patterns and reported platform bugs to product owners, contributing to continuous improvements
● Uncovered barriers in the sign-up process, leading to a strategic rethink of user onboarding to improve accessibility and adoption
● Fostered strong collaboration with an external agency and cross-functional teams, streamlining participant recruitment and enhancing stakeholder understanding of user needs by continuously sharing interview insights
User Experience (UX)
11/2019 – 6/2020
Tätigkeitsbeschreibung
"Catalyx is a social development agency that provides innovative design, project management, research, monitoring and evaluation services that address social developmental challenges. Catalyx’s core focus is on the design, piloting and scaling of social impact programmes for business and government agencies."
Moderating and managing online communities in order to generate consumer insights, analyzing data, writing reports
Moderationstraining
3/2019 – 1/2020
Tätigkeitsbeschreibung
Realization of and support in various projects within the conception and evaluation of a digital voice assistant as well as testing different apps, prototypes and ideas.
* designing questionnaires and surveys
* conducting user interviews
* moderating workshops
* user testing
* A/B testing
* creating use cases, user journeys and personas
* analyzing data using SPSS
* writing reports
* presenting results, consulting
Usability Testing, User Experience (UX), Design Thinking
8/2018 – 8/2022
Tätigkeitsbeschreibung
● Collaborated across all eye square units - User Experience, Brand & Media Experience, and Shopper Experience - supporting clients in finance, insurance, e-commerce, media, energy, pharma, automotive, and FMCG
● Consulted on 25+ research projects, conducting 250+ user interviews using eye-tracking, usability testing, and other qualitative methods
● Designed and executed studies, including writing moderator guides, conducting and analyzing data, moderating workshops, and delivering actionable reports
Datenanalyse, Usability Testing, User Experience (UX)
Zertifikate
Ausbildung
Köln
Über mich
I consider myself a mixed-method researcher with an extensive tool box of methodologies & digital research tools.
Over the last 8 years, I have worked with clients from various industries such as healthcare & pharma, finance & insurance, automobile, e-commerce, energy, electronics, media, and FMCG.
Long-term projects I choose intentionally. I want to care about the product to conduct user interviews and learn about the user’s intentions, struggles, and needs.
I am based in Wiesbaden. In my private time, I prefer to switch off my laptop and work with my hands, either doing pottery, gardening work or building things.
I conduct research for all stages of the product development process by offering
- Workshop facilitation
- Qualitative User Research: usability testing / in-depth interviews / focus groups / competitor analysis / persona creation
- Quantitative User Research: user surveys / unmoderated UX studies / card sorting / data analysis in SPSS
- Defining the foundation and establishing user and UX research processes in your team
Weitere Kenntnisse
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
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