Senior User and UX Researcher
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- 65197 Wiesbaden
- Europa
- de | en
- 06.01.2025
Kurzvorstellung
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"Frau S. E. hat uns zu unserer vollsten Zufriedenheit tatkräftig unterstützt. Sie besitzt Expertise in diesem Fachgebiet."
3/2019 – 1/2020
Tätigkeitsbeschreibung
Realization of and support in various projects within the conception and evaluation of a digital voice assistant as well as testing different apps, prototypes and ideas.
* designing questionnaires and surveys
* conducting user interviews
* moderating workshops
* user testing
* A/B testing
* creating use cases, user journeys and personas
* analyzing data using SPSS
* writing reports
* presenting results, consulting
Konfliktlösung
Qualifikationen
Projekt‐ & Berufserfahrung
7/2024 – 9/2024
TätigkeitsbeschreibungConducted in-depth user research with patients and healthcare professionals, focusing on Parkinson's Disease and Type-2 diabetes. Facilitated interviews, and conducted user testing. Used insights from interviews and desk research to map a patient care pathway of Parkinson's Disease. Leveraged insights to define a concept for a digital health application (DiGA) tailored to the German market.
Eingesetzte QualifikationenUser Experience (UX)
3/2023 – 6/2024
TätigkeitsbeschreibungLeading research operations, democratizing research within the organization, and optimizing processes for efficiency and effectiveness. Providing training on interview moderation, establishing a research repository, and refining protocols. Consulting teams on research approaches. Leading UX and user research for a solution addressing Type-2 diabetes patients in MVP and pilot phases.
Eingesetzte QualifikationenModerationstraining, User Experience (UX)
8/2022 – 3/2023
TätigkeitsbeschreibungMaintaining qualitative and quantitative UX research activities for Biogen Digital Health's health care professional (HCP) neuroscience platform Neurodiem and building an insights repository. Helping to define, plan, execute and report research activities for further exploratory HCP solutions focusing on the MS patient care pathway.
Eingesetzte QualifikationenUser Experience (UX)
8/2020 – 3/2022
Tätigkeitsbeschreibung
Defining the foundation and establishing user research processes within BiogenLinc, a global platform to support health care professionals (HCPs). The role required qualitative and quantitative skillsets to build a comprehensive understanding of HCPs' behaviours, needs, and attitudes throughout different markets and communicate these to cross-functional project partners and other stakeholders.
* Identifying and prioritising knowledge gaps in the understanding of the BiogenLinc experience and design research
* Planning and conducting studies using a wide variety of qualitative and quantitative UX research methods, including surveys, interviews, and usability studies
* Identifying the why of observations, synthesising findings and utilising results from usage data, primary, and secondary research
* Communicating research results to stakeholders in an engaging and actionable manner to amplify their impact on the platform
User Experience (UX)
11/2019 – 6/2020
Tätigkeitsbeschreibung
"Catalyx is a social development agency that provides innovative design, project management, research, monitoring and evaluation services that address social developmental challenges. Catalyx’s core focus is on the design, piloting and scaling of social impact programmes for business and government agencies."
Moderating and managing online communities in order to generate consumer insights, analyzing data, writing reports
Moderationstraining
3/2019 – 1/2020
Tätigkeitsbeschreibung
Realization of and support in various projects within the conception and evaluation of a digital voice assistant as well as testing different apps, prototypes and ideas.
* designing questionnaires and surveys
* conducting user interviews
* moderating workshops
* user testing
* A/B testing
* creating use cases, user journeys and personas
* analyzing data using SPSS
* writing reports
* presenting results, consulting
Konfliktlösung
8/2018 – 8/2022
Tätigkeitsbeschreibung
Project-specific assignments were carried out among all eye square units: user experience, brand and media experience, and shopper experience.
In this context, I have carried out projects for eye square clients from the following industries: Finance&Insurance, E-Commerce, Media, Energy, Pharma, Automotive, FMCG.
* writing moderator guides
* conducting interviews with users/customers frequently using eye-tracking
* user interviews, usability testings
* analyzing data
* moderating workshops
* writing reports, consulting
Moderationstraining
Zertifikate
Ausbildung
Köln
Über mich
I consider myself a mixed-method researcher with an extensive tool box of methodologies & digital research tools.
Over the last 8 years, I have worked with clients from various industries such as healthcare & pharma, finance & insurance, automobile, e-commerce, energy, electronics, media, and FMCG.
Long-term projects I choose intentionally. I want to care about the product to conduct user interviews and learn about the user’s intentions, struggles, and needs.
I am based in Wiesbaden. In my private time, I prefer to switch off my laptop and work with my hands, either doing pottery, gardening work or building things.
I conduct research for all stages of the product development process by offering
- Workshop facilitation
- Qualitative User Research: usability testing / in-depth interviews / focus groups / competitor analysis / persona creation
- Quantitative User Research: user surveys / unmoderated UX studies / card sorting / data analysis in SPSS
- Defining the foundation and establishing user and UX research processes in your team
Weitere Kenntnisse
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
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